FAQ

Our Frequently Asked Questions

Do I have to report my glass claim to my insurance carrier?

Whalley Glass will report the claim with you, setting up a conference call.

Do I need to bring my car to your location?

Whalley Glass provides free mobile service to most areas of Connecticut.

How quickly will the glass replacement be completed?

Depending on part availability, most jobs can be done the day after initial contact, sometimes the same day.

Are glass installations warranteed?

Whalley Glass offers a lifetime workmanship warranty.

What insurance companies do you deal with?

Whalley Glass works with all major insurance companies and their third party administrators that represents them (Lynx, Safelite Solutions).

What if my insurance company tells me I have to use a specific company?

Connecticut state law gives the customer the right to use any repair facility of their choosing. Whalley Glass is approved by all major third party administrators, and will electronically bill them following parameters.